“One of our biggest initial concerns was how well our customers were going to adapt to using a web-based tool for software training. With WebEx technology, that concern evaporated almost instantly.”
- Rebecca Johnson, director of education, Eyefinity/OfficeMate.
Challenge: With offices in four states and a team of eye care professionals scattered throughout the country, Eyefinity/OfficeMate casts a wide net in assembling the expertise that it relies on to deliver its software web-based solutions for eye care providers. Over the years, Eyefinity/OfficeMate has grown to become the leading provider of software and web-based solutions for the eye care industry. In 2010, approximately 45 percent of computerized eye care businesses in the country are using OfficeMate software for practice management and electronic medical records. With OfficeMate users even more geographically dispersed than the company’s employees, most of the training originally took place on the phone…
Solution: The rich collaboration features and ease of use afforded by WebEx® technology soon convinced the Eyefinity/OfficeMate team that it was the best solution for the company. “We needed to be able to share applications, whiteboards, and desktops, as well as transfer files back and forth for posttraining tasks,” says Eyefinity/OfficeMate director of education Rebecca Johnson. “WebEx technology made it easy to do all of that.” WebEx technology also made it simple for Eyefinity/OfficeMate to get used to the new format of instruction…
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