T-Mobile Strategy: Leverage Social Business synergies across all customer facing operations T-Mobile’s strategy with their Jive platform, which they call T-Community, is to connect the dots between their Customer Care operations, their B2B operations, and their retail sales operations by consolidating and centralizing the information about products, services, pricing, policies, troubleshooting— everything that pertains to the frontline of their business—onto Jive. Before Jive, a retail sales rep could log into as many as eight different systems to find the information they needed. On Jive, it’s all there for the asking. Click here to read more…
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