For a charming hotel in picturesque Adelboden, Switzerland, guest satisfaction is an all-important goal. The hotel receives rave reviews on travel sites, but management knows that in a competitive industry, keeping those accolades means ensuring every visitor’s stay is perfect. So, when an aging IT infrastructure caused The Cambrian to experience recurring failures of critical systems, such as guest reservation and information systems that are in use constantly, The Cambrian called for help.
Business Case: When Enroute Networks evaluated The Cambrian, it found eight aging, physical servers that were rapidly approaching their end of life. The Cambrian had already experienced numerous problems with its specialized hospitality platforms due to hardware failures. “We were expending additional working hours to rectify problems, which affected our operating costs,” says Tobias Schotte, Accounting Manager for The Cambrian. “We also suffered from a lack of data security and backup in the case of system failure. The problems were having a negative effect on guest services.” Keep reading