Introduction: The Department for Work and Pensions (DWP) is the biggest public service delivery department in the UK. It is responsible for welfare and pension policy and is a key player in tackling child poverty and serves over 20 million customers. The DWP delivers its customer services through a number of operational organisations including the Pension Service, Disability and Carers Service, Child Maintenance Enforcement Commission and Jobcentre Plus, and aims for a high quality and efficient service to all.
Gateway to delivery: The DWP is the biggest spending government department, involved in often complex and high profile programmes and projects to deliver policy and strategic business change. As with all public bodies, it has to show it gives value for taxpayers’ money efficiently and effectively. The DWP portfolio has been updated to take account of the Cabinet Office review and the Departments spending review decisions and the updated portfolio now comprises 34 projects, broken down into 21 policy, eight business improvement, three infrastructure and two cross-government categories. Outside of the department’s portfolio are a number of ‘business as usual’ change activities – often to do with the review and maintenance of existing systems and policies. Click here to read more…
Related Case Studies:
- Case Study on Netflix INTRODUCTION: Entrepreneurs are supposed to want to go public. When...
- Case Study BAE Systems APM Corporate Accreditation BAE Systems works right at the cutting edge of technology...
- Case Study on Team Dynamics An established Executive Team of twelve including two new members...
- Case Study on Hays Hundred Club Objective: Hays would like to create a series of highly...
- Case Study on Customer Relationship Management Strategy Mashkin Group Inc. (Mashkin), a wholly owned subsidiary of Amir...