CRM Project Management and Consultancy
Harvey Nash, a global professional recruitment consultancy and IT outsourcing service provider operating from 39 offices around the world. Due to Barclay Jones’ unique recruitment background and experience, we were asked by Harvey Nash to provide high level management consultancy to aid and support the IT team and the business in the selection and procurement of a potential CRM replacement.
We provided clear guidance and set out a project plan that would help give structure to the business and the suppliers involved in the process. We instigated a business process review with the express aim of identifying existing business processes and identifying areas of inefficiency. We spent time discussing and documenting existing working practices with teams across the UK and Europe and compiled a number of workflows..
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