Thibodaux Regional Medical Center, an acute care facility in southeastern Louisiana, offers a vast array of outpatient and inpatient services,and has a free-standing cancer center, a freestanding outpatient rehabilitation center, and several clinics located in outlying parts of the region. To keep pace with rising healthcare costs and limited resources, Thibodaux’s operations team relies heavily on Six Sigma quality improvement processes using Minitab® Statistical Software.
Challenge: Led by Operations Manager Mary Ellen Pratt, Thibodaux’s finance department and quality improvement team calculated that $3.3 million of hospital revenue was sitting in limbo because the related claims lacked the coding or processing necessary to collect the funds. As with all Six Sigma projects at the facility, Minitab was relied upon to analyze the data and reveal ways to improve the process. Read further on Thibodaux Regional Medical Center