Case Study about Rabobank
Introduction: The banks and branches servicing the Bunschoten-Spakenburg, Nijkerk and Harderwijk-Ermelo-Putten areas in the Netherlands recently merged toform a new Dutch Rabobank entity: Rabobank Randmeren. As a result, it was necessary to combine the IT departments of the various branches andtheir business processes. A new telephone infrastructure was also required. Rabobank Randmeren chose an IP telephony solution from Mitel®that fullymet Rabobank’s needs
Increased flexibility: Before the merger, Rabobank Randmeren consisted of three different banks operating from eight different sites. Each bank had its own telephone numbers and telephone system. Consequently, the bank spent aconsider able amount of money and time on telephone system managemen and maintenance. The merger was an opportunity to change the situation for the better. The objective was to increase the manageability, scal ability and ultimately, the flexibility of the new telephony environment. The new system that Rabobank Randmeren wanted to purchase needed to function as a single telephone exchange so customers could contact the various branches of Rabobank Randmeren by dialing a single number. Furthermore,Rabobank Randmeren no longer wanted its employees to be restricted to awork station at a fixed location
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