The Customer: Since 1 January 2002, Publiacqua S.p.A. has been contracted to manage the integrated water services for Italy’s ‘Local Authority Water Board No 3 – Medio Valdarno’. The company has 648 employees, turns over € 160 million and provides services across four Italian provinces (Florence, Prato, Pistoia and Arezzo) and 49 municipalities, serving around 1,277,000 people across more than 380,000 properties. Publiacqua’s role ranges from producing and selling drinking water, to filtering and managing sewers, chemical and biological laboratory checks, and the assessment and management of partnerships pertaining to its core business.
The Challenge: As part of a process to improve its business services – which involved significant organisational changes – steps were taken to improve project and performance management. The IT Systems Department identified a number of development areas to support strategic management objectives, including the important role of the “management dashboard” and of integrated reporting features. The main drivers behind the solution chosen by the company were speed of development, flexibility, performance and the need to constrain investment…
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