Background: ISS Mediclean is the healthcare facilities management division of the International ISS Group’s UK operation. With a turnover in excess of £180 million and over 13,000 employees nationwide, the division is now the country’s leading hospital support services supplier. Established in 1984, initially as a cleaning services provider, the company now offers a full range of support services, many of which can be attributed to the major changes seen in the healthcare sector fuelled by the development of PFI schemes in the early nineties…
Challenge: The healthcare industry, in particular the provision of soft services in hospitals, is a demanding environment. With an average 90 per cent of reactive calls logged to help desks requiring action inside 30 minutes, the strict recording and management of data is essential. That, coupled with the sheer volume of calls, up to 400 a day, dictates the need for a robust CAFM solution.With Concept™, ISS has ensured fast data entry is now standard and backed by detailed reporting and bench marking…
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