“For the IT staff, this engagement really helped in bringing about the proper process. Now that we have a better understanding of the software update process overall, we can focus on other things.“
- Mike DePolis, IT Director, Insurance Auto Auctions.
Business Needs: Headquartered in Westchester, Illinois, Insurance Auto Auctions (IAA) has provided insurance agencies, car rental companies, and vehicle providers with liquidation services for total-loss vehicles since 1982. The company hosts auto auctions across the United States and online. IAA lacked the best practices and operational guidance needed to reliably perform security update deployments…
Solutions: After discussing business pains with a Technical Account Manager from Microsoft Services, IAA decided that Microsoft Services Software Update Management was the right solution. The Software Update Management engagement provides best practice guidance to build and maintain a reliable software update process. During this engagement, IAA staff worked closely with an IT Operations Consultant from Microsoft. “We communicated with the consultant about what we were doing and where we were falling short,” says Mike DePolis, IT Director at Insurance Auto Auctions. “He knew the exact steps that we needed to follow and was an asset to this engagement.”…
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