“Employees won’t need to search far and wide for information … they can access it quickly and get answers to customers faster.”
- Becky Carlson, Customer Service Supervisor, Hexcel Corporation.
Business Needs: Hexcel, headquartered in Stamford, Connecticut, is a leading advanced structural materials company. Its lightweight, high-performance reinforcement products and composite materials and structures are purchased by organizations as diverse as aircraft manufacturers and sporting goods companies. Hexcel employs about 4,500 people worldwide and has annual revenues of more than U.S.$1 billion…
Solution: Hexcel wanted to transform HexLink into the valuable business tool it was meant to be—a tool that would enable employees to publish and find information quickly without incurring exorbitant support costs. In the summer of 2006, Hexcel partnered with Microsoft® Gold Certified Partner Avanade to reengineer the U.S. customer service section of HexLink using Microsoft Office SharePoint® Server 2007. “Our customer service department is a major resource for all other departments in customer interactions, and we thought that using the document management and search capabilities of Office SharePoint Server 2007 would help us improve our employees’ ability to publish, find, and reuse information,” says Raul Mital, Data Technology Project Leader for Hexcel…
Find out more for Hexcel
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