Situation: Gates Corporation of Denver, Colorado, manufactures industrial and automotive products such as hoses, hydraulics, and power transmission products. Gates sells its products to large global automotive and industrial companies, which are under intense pressure to shorten product cycles, improve quality, and reduce time-to-market. They pass that pressure along to Gates, whose more than 13,500 employees in 22 countries are constantly looking for better ways to work together more effectively, communicate more clearly, eliminate redundant effort, and stay focused on common objectives…
Solution: Vigil and his colleagues envisioned a strategic communication and collaboration initiative to connect Gates people across the world, so they could work together more effectively and provide more responsive customer service. Vigil says, “We decided to rethink our approach to IT investments and look not at individual products but at finding an end-to-end solution capable of supporting our global vision of integrated communications across the enterprise.” In early 2006, Gates decided to standardize its company wide technology on Microsoft® software…
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