Unless you relish leafing through months-old magazines, time spent in a waiting room can be frustrating. Akron Children’s Hospital—the largest pediatric health care provider in northeast Ohio—knows this. That’s why the hospital is using quality techniques pioneered in industry to reduce patient waiting times and make many other improvements. The hospital established its Center for Operations Excellence (COE) in 2008 to improve patient care using Lean Six Sigma.
Challenge: Many potential “defects” can occur in a hospital. Time may be wasted moving equipment from room to room. Patients may lack wristbands, or get the wrong ones. Medical supplies may not be available when needed. Lean Six Sigma aims to reduce such “defects.” In statistical terms, a 6 sigma process has just 3.4 defects in 1 million opportunities. That’s a success rate greater than 99%, which would be only a 3.8 sigma process. This goal of near-perfection is vital when lives are at stake. Read further on Akron Children’s Hospital
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