History and Symptoms: At a healthcare policy meeting at MIT in Boston, Neil S. Calman, M.D., President of the Institute for Urban Family Health (IUFH) in New York City, met Mike Love, President of Nurture, the healthcare division of Steelcase. Love shared an article with Calman about the SPARC Innovation program, an ongoing research and development department set up in part by Steelcase at the renowned Mayo Clinic in Rochester, MN…
Diagnosis: In 2002, the IUFH became the fi rst free-standing health facility in the New York State to implement an electronic medical record system. The purpose was to make the institute’s patient care process faster and more effective, but the physical space kept the practice from realizing all the benefi ts of their new technology and work processes…
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