“Thanks to Microsoft Translator, GeoFluent eliminates the language barrier by providing real-time translations …, resulting in significant cost reductions while improving the customer experience.”
- Joe Fiorentino, Vice President and General Manager of Global Software Products, Lionbridge.
Business Needs: Today’s global economy demands that organizations find ways to communicate with customers across all channels, even if those customers speak a different language. The same holds true for suppliers, partners, and employees. Lionbridge helps its clients succeed globally by providing translation and localization services that meet their customers’ linguistic and technical requirements in local markets worldwide…
Solution: In 2011, Lionbridge created GeoFluent, a plug-in software-as-a-service solution that it designed to work with existing customer support platforms, such as LivePerson for support-related chat sessions and Telligent for forum discussions. After trying a different machine translation engine, Lionbridge decided to adopt Microsoft Translator technology, from the Windows Azure Marketplace…
Find out more about Lionbridge
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