“We can now track how our representatives are faring in terms of meeting their goals at any point in the week—not just at the end of the reporting period.“
- Stacy Hanson, Senior Vice President of Sales, ICS Merrill, a division of EMSI.
Situation: Headquartered in Scottsdale, Arizona, Examination Management Services Inc. (EMSI) provides medical information, risk management, and investigation services to insurers, healthcare organizations, employers, law firms, and government organizations. EMSI operations are divided into three major groups, each of which operates separately but share many clients, including hundreds of insurance companies, insurance brokerages, and health services clients…
Solution: Searching for a suitable solution, EMSI compared Microsoft Dynamics CRM, Siebel CRM from Oracle, the latest version of Sage ACT!, and Salesforce.com. Despite the fact that EMSI used Oracle for financial accounting, the company decided against its Siebel CRM software because of onerous setup fees and other upfront costs. “We didn’t feel the expense to implement a solution from Oracle was justified when we had our own in-house IT expertise that could manage those tasks,” says Severson Kelly…
Find out more about Examination Management Services Inc
Related Case Studies:
- Case Study on Fortis Insurance Services Fortis Insurance Solutions, part of the Fortis Group, has never...
- Case Study of Complete Production Services Context: Complete Production Services (CPX) is an oil and gas...
- Case Study on Envoy Services Envoy Services provides its clients with low cost, cross border...
- Case Study on Central Corporate Services Unit Laying a foundation for business change and best-practice information management...
- Case Study of Island Stock Transfer Services Company Overview: Founded in 2003, Island Stock Transfer is a...