Introduction: Europ Assistance provides travel, motor, home and health assistance services on a 24-hour, 365-day basis in more than 200 countries throughout the world. The company’s UK and Ireland subsidiary employs more than 400 people across three locations, on average handling a claim every two minutes.
The Challenge: The nature of the company’s business involves a variety of staff contracts – full time, shift workers and those on annual hours – creating a number of distinct HR management challenges. The previous HR system, whilst adequate, placed much of the administrative burden on HR. Most processes were paper based, creating inefficiencies and delays, as well as increasing the possibility of errors. Tom Randle, Director of Human Resources, explains, “Our previous system was simply a standalone database, only accessible by the HR staff. It performed the essential tasks but offered no interactivity with our employees. Click here to read more…
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