Abstract: The objective of this article is to study the effectiveness of the company-partner relationship when outsourcing business processes in a large aerospace company. The intent is to supplement existing anecdotal evidence with data collected through a structured methodology in an effort to highlight process inefficien cies that may lead to hidd en costs. Recommendations are provided to management as a means of addressing the process gaps to improve productivity.
Introduction: The concept of outsourcing has existed for centuries. In his book, The World is Flat , Thomas Friedman takes us thro ugh the history and evo lution of outsourcing from the days of Christopher Columbus to a modern call center in Bangalore, India. Friedman argues, through statistics, interviews and case studies, that the modern wave of outsourcing is quite different than those of the past. Click here to read more…
