For years people have attempted to measure the return on investment (ROI) in training, it has been quite easy to calculate ROI when hard measures such as sales and defects are available. However, on the softer side – measuring improvements based on soft skills like teamwork, conflict management, leadership have not been so easy.
For instance, at an international level it has been determined that proper conflict management typically yields an ROI of more than 1000%. But how do you achieve such an incredible score? Is it really possible? This article provides you with some ideas on how ROI can be measured, even if less tangible measures are available. Moreover, a practical case study is presented of how ROI was measured on life skills training at a South African company. Click here to read more…
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