A Case Study on Telenor

Challenges: IT Director Svein Hilding Aasen had launched a project to replace a large number of manual and time consuming business processes and a sub-optimal support system through the introduction of efficient Service Delivery and Support Processes.Telenor experienced an inconsistent approach to process, administration and communication across all three of their Service Centers.The HR Service Center (Human Resources) had previously communicated via phone or post and had no consistent way of logging and handling customer calls. Click here to read more…

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