Sharjah Islamic Bank (SIB) became the first institution in the world to convert successfully to Islamic banking in 2002. Since then, SIB has provided a broad range of retail, commercial, corporate, investment and international banking services to institutions, firms and individuals. Because process automation forms a focal part of the bank’s overall Corporate Management culture, they decided to implement Ultimus as their core BPM platform in order to maintain their competitive advantage and enhance their efficiency and process visibility.
Solution Overview: The IT Services Request process solution is representative for the other IT-related processes at SIB that have been implemented on the basis of the Ultimus BPM Suite. These basic internal processes are very important; all employees whom are located at different branches utilize them in order to contact the central IT Department for assistance. As they are also highly dependent on internal business support, the bank’s Information Management and Technology Division received thorough training from Ultimus which provided the team with the necessary qualifications and competencies to design and develop their own processes across the bank, while being able to provide permanent on-site support. Click here to read more on Sharjah Islamic Bank
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