Facing a period of intense expansion and growth, Sagicor needed to efficiently support an exponential increase in new business. As their first entry into the U.S. insurance market, Sagicor had acquired American Founders Life Insurance Company (AFLIC). AFLIC was using the OpenText Business Process Solutions suite as their back office solution for completed life insurance policy documents. Sagicor quickly realized that OpenText BPS could enable comprehensive process redesign and the application of automated workflow and business rules to scale manual processes across their operations.
Sagicor’s primary redesign goal was to deliver a system sufficiently robust to support an exponential increase in new business. Prior to acquisition, front-end annuity and life policy processing was an outsourced service provided by AFLIC to its affiliated companies. While manual, it accurately reflected annuity and life insurance business processes and was the starting point for the redesigned solution. With BPM from OpenText BPS, and PBT as their consulting partner, Sagicor created a web-enabled, front office infrastructure for New Business to support their organic growth strategy Click here to read more…
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