Case Study about Relationship between Quality of Work Life and Organizational Citizenship Behavior
Abstract: A high quality of work life (QWL) is essential for all organizations to continue to attract and retain employees. Quality of work life is a comprehensive program which is designated to increase employee satisfaction. The purpose of current study is to survey the relationship between quality of work life and organizational citizenship behavior in Delshad Company. First by applying Spearman test, the positive and meaningful relationship between quality of work life and its dimensions with organizational citizenship behavior was proved. Then Friedman test shows that among all nine quality of work life dimensions, “constitutionalism” and “total life space” respectively were more effective than other variables. In continue the average test was utilized to investigate the level of every variable.
Introduction: Quality of work life has been defined as a philosophy or a set of principles, which holds that people are trustworthy, responsible and capable of making a valuable contribution to their organization. It also involves treating people with respect. Rose et al (2006) surveyed the elements which are relevant to an individual’s quality of work life include the task, the physical work environment, the social environment within the organization, administrative system and a relationship between life on and off the job (Rose et al, 2006). A high quality level of “quality of work life” (QWL) is vital for organizations to continue to attract and retain their employees. Quality of work life is a comprehensive, department- wide program designated to enhance employee satisfaction, improving workplace learning and helping employees had better manage change and transition.
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