Information and Communications Technologies Directorate Challenges: Information and Communications Technologies Directorate is responsible, among others, to ensure the availability, reliability and security of information and communication systems of the Airports. They provide a portfolio of services to their customers: Airlines, Passengers, Handlers, Shops, Ana’s Employees, as well as to all other entities that develop their activity in the airport domain…
The Solution: The Change Order process is automated using a customized information system to meet specific needs. DSTIC wanted to discover all of the different process variants that were in place, taking into account the multiple technical categories that hindered their understanding in a particular way. The traditional discovery of a process model using walk-throughs and interviews with process participants and managers to collect information can take a long time…Click here to read more…
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