Case Study about Performance Management System in Uk Retail Industry
Abstract: The main objective of this study is to investigate the impact of employee performance management system on business process improvement and to find out the importance of employee development through performance management system in order to achieve the superior business goal. This case study reviews the employee performance management system of the retail industry in the UK market through in-depth interview conducted from bothmanagerial and non-managerial employees of the retail shops.
Introduction: Many business organizations in this era of global competition are trying to create a high performance work culture which is incorporated of both business and corporate strategies in order to develop individual’s contribution to the overall success of the organisation. In this process of work, employees of the organisations are the key role players and this process is named as performance management. According to Amstrong (2006), employee performance management is the system of developing individuals with competence and commitment, working towards the achievement of shared meaningful objectives within an organization which supports and encourages the achievement of overall business goal. According to Hackman and Oldham (1976), performance of the organisation will maximize when both managers and employees have mutual understanding.
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