Papakura District Council wanted its local library to improve customer service levels through more streamlined processes. It also needed to update and future proof the technology for a planned amalgamation between all of the libraries across the Auckland region. Additionally, the Council’s project to relocate and build a new library provided the opportunity to review its IT systems and processes.Click here to read more…
Many people are delighted to know that they are using ‘cutting edge’ technology. They are delighted that it is in their branch and proud that they are using it. It is very exciting to know that their system is used internationally. Customers get a buzz out of using the technology.” — Cathy Cooper, Community Library Manager, Papakura (Sir Edmund Hillary) Library, Auckland Council
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