As a market leader Oculentis develops, manufactures and sells innovative technology products in the field of intraocular surgery. To complement its technological leadership of the market Oculentis are continuously looking for innovative ways to streamline business processes and, more importantly, improve the premium level of customer service that it already provides to its international stakeholders. This case study highlights how Oculentis deployed TaskCentre for SalesLogix to automate repetitive employee administrative tasks within its customer support department to further enhance productivity, visibility of information and customer service levels. Keep reading
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