Introduction: National Commercial Bank (NCB) is the strongest capitalized bank in Jamaica and is the market leader in foreign exchange trading, pension fund management, stock-broking, and credit cards. NCB is regarded as a pacesetter in the financial sector, being the first to introduce a local proprietary credit card, private label, co-branded, and international credit cards to Jamaica. NCB provides a world of financial services to its clients, both through its strong network of branches and subsidiary companies.
Key Business Drivers: NCB grew through mergers and acquisitions during the 1990s to become the dominant force in Jamaica’s financial sector. However, the mergers had created conflicts within NCB because of differences in the cultures of the banks that had merged to form NCB, and more importantly because of their diverse infrastructures. Administration of these totally decentralized systems was a nightmare. NCB’s proprietary mainframe based core banking system could not coordinate the disparate databases in the branches…
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