In most organizations, functions are king and getting work done cross-functionally is difficult at best. For years companies have tried to solve this problem by changing the culture or restructuring, but very little progress has been made. Functional silos still don’t cooperate with one another.
Business processes are riddled with rework and long cycle times. Projects are late and don’t satisfy their customers. What’s wrong? Is there a solution? Cross-functional management, also known as matrix management, requires alignment in the horizontal dimension, around customers and suppliers.
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