Challenge: The OFS Fraud and Recovery Section – a division of the Louisiana DSS – investigates and seeks prosecution for an estimated 1,000 active benefits fraud cases at any given time. These fraud cases are the result of the illegal use of social services benefits—and one of the most glaring offenses is misuse of food stamps. Investigation and prosecution of fraud cases are a multi-tiered process—and cases can take over 6 months to investigate and close.
The OFS was challenged by a paper-based tracking system that required employees to manually sort through file folders to compile the monthly, quarterly and annual reports that are critical to the agency’s bottom-line. On a day-to-day basis, OFS investigators had to manually document case reports and in most cases were delivering reports to the agency by mail or fax. Click here to read more…
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