Introduction: Conflict resolution practice has largely focused on conflict taking place in public, as if it was set on a theater stage with an audience watching the interactions unfold. In reality, conflict plays out behind the scenes, unobserved by the conflict analysts and system designers. Kolb and Bartunek, editors of Hidden Conflict in Organizations, bring to light the dynamics of informal conflict resolution.
In this context, informal conflict resolution is defined as resolution facilitated by organizational members through other means than the formal processes of grievances, investigations and litigation. These informal conflict resolvers make a significant impact upon organizations either by resolving the conflict or channeling it to a formal mechanism. Click here to read more on Conflict Resolution…
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