Business Challenge: As a major distributor in the pharmaceutical industry and as a comprehensive pharmaceutical services provider, AmerisourceBergen Corporation has several relationships with manufacturers, pharmacies, and hospitals. In addition, the company manages distribution of both brand-name and generic drugs.
AmerisourceBergen is challenged not only with the complexities of contract and relationship management with its many manufacturers and customers, but also by challenges associated with physical distribution and inventory management. While managing the contract and pricing details associated with each of its many relationships is people-intensive and time-consuming, it is critical to the company’s bottom-line profitability. To address these challenges, AmerisourceBergen has implemented BPM enterprise-wide to enable processes such as contracts management and chargeback. Keep reading
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