The Customer: Al Hilal Bank was founded by the Abu Dhabi government in 2008. It has grown rapidly, and today Al Hilal has 14 branches and 64 ATMs spread across the United Arab Emirates (UAE), and 2 branches in Kazakhstan. The bank offers a full range of personal and business banking products and services including credit cards, insurance, vehicle finance and investments.
The Challenge: In its mission to consistently set new, world-class standards in customer service, Al Hilal Bank required a self-service channel that would offer the most advanced technology available now and leverage future technologies when they become available. The bank needed reliable, highly available ATMs that would exceed its customers’ expectations while improving operational efficiency and reducing cost and complexity. Click here to read more on Al Hilal Bank
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