A Case Study about Program Evaluation and Methodology Division
This is a case instance. It is an effective way of drawing attention to a problem such as training quality. Such anecdotes are remembered and they are convincing. What they are not, however, is generalizable: that is, an anecdote doesn’t tell whether it is the only such instance or whether the problem is wide-spread. And anecdotes usually don’t show the reasons for a situation, and thus are of limited value in suggesting solutions.
The challenge for evaluators is how to use those aspects of an anecdote that are effective for our work the immediacy, the convincingness, the attention-getting quality and, at the same time, fulfill other informational requirements for our jobs, such as generalizability and reliability. Case study methods, while not without their limitations in this regard, can help us answer this challenge.
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