Case Study about Flytoget AS
The Challenge: Flytoget (FTG), the Airport Express Train is a high-speed train that transports passengers to and from Oslo Airport-Gardermoen, with eight stations along its routes. Striving to be the world’s fastest and most punctual airport link, FTG is in competition with airport buses and taxis. Convenience, rapid transfer and easy access are of essence to serving Flytoget’s passengers, 60% of whom are business travelers.
FTG sought to increase the portion of travelers who do not buy a ticket but rather charge the fare directly to their credit cards (ticketless traveling). The installation and commissioning of the new ticket system had to be done without impacting travelers-especially at peak morning and late afternoon times, and without adversely affecting customer satisfaction.
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